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At Skin Fitness, we’re dedicated to creating luxurious products that meet the highest standards. We’re passionate about skincare that delivers real results, and we’re committed to developing products our customers love and trust. If you have any questions for the Skin Fitness team or would like more information, please contact us - we’re ready to help.





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About (5)

Skin Fitness products are produced in Micro-Sphere S.A. Switzerland, a pharmaceutical laboratory founded in 1998 with over 15 years of experience in the development of cosmetics. Since 2008, Micro-Sphere has belonged to the Perris Group. Find out more about the Perris Group.


Start by using My Skin Care Consultation to determine your skin type and key concerns. If you need more help choosing the product that’s right for you, get in touch and our consultant will provide further assistance.


We’ve included comprehensive information about our products on each listing on our website. However, if you can’t find the information you need please email us and we’ll be happy to give you more details about specific products.


Membership to Skin Fitness is free: simply register here.


Absolutely. Please email us with your thoughts and ideas and we will be sure to pass your feedback on to our product development team.


Gift (1)

Samples are offered with every purchase. Regrettably, samples are not available for general distribution. If you’d like to “try before you buy” or organize a face-to-face consultation with an expert beauty adviser, you can visit your nearest Skin Fitness beauty center who will also provide you with a sample of the product best-suited to your skin type.

Contact us to find out more about authorised distributors in your area.

Skin Fitness believes that it is important to try before you buy, however we also strongly believe that you should receive the correct samples for your skin type or concern. With any order at skinfitness.com you have an option to receive 2 samples of your choice at checkout.

If you would like product recommendations for your skin type, please email us and a consultant will be happy to chat to you. We can also find stores local to you that distribute Skin Fitness products.


Membership (3)

We welcome your feedback and would love to hear from you. Please email us.


You can change your email preferences by clicking the link at the bottom of your Skin Fitness emails.


Yes, you will need to create a Skin Fitness account to place an order.


Order Status (3)

EU regulations contain some restrictions on which countries our merchants are able to ship products to. In the event that we are not able to process your order, we will explain the reasons why, and will work with you to determine a suitable solution. This may include using a different credit card or a second shipping address, with an adult 18 or older available to sign for the shipment.


All sales are final. If you need to change your address or any other information, please contact our Customer Service team as soon as possible.


All orders will usually ship via DHL within two to three days of purchase and will take from 2 to 5 working days to arrive depending on the destination. You can view and track your order from your Skin Fitness account.


Payment (3)

Unfortunately phone ordering is currently not available. If you are unable to order online, please contact us and in exceptional circumstances we will do our best to help.


We don’t store your credit card details. Data can only be amended during the transition.


Yes. When you submit any personal information (name, address and credit card) during Checkout, the data is encrypted and sent over a secure connection to our server. Read more about Skin Fitness Online Security in our Legal and Cookies.


Returns (3)

Unfortunately orders cannot be cancelled and all sales are final. If you have concerns about your order, please send an email to our Customer Services team who will assist you.


Take a look at our returns process here. For further support please contact us.


Please note that it may take up to 72 hours for a refund to clear into your account. Refunds requested 15 days following a purchase date may not be possible.


Shipping (4)

Skin Fitness does not offer insurance on shipments at this time. We take extra care to ensure our products arrive safely, but if you receive a broken bottle or otherwise damaged order, please contact our Customer Services team. Please take a photo of any broken or damaged products as this may be required for us to file a claim with the carrier.


You may request changes to your shipping address up to one day following your purchase by emailing us. After one day, it may not be possible to process a change, as we are committed to shipping products as quickly as possible to ensure speedy delivery.


Unfortunately we cannot ship to P.O. boxes at this time.


Yes, and we encourage you to do so by clicking on the link in the email you will receive when you place your order.


Tolerance Tests (1)

Skin Fitness does not conduct tests for cosmetic products on animals corresponding legal requirements. The methodologies used for the tests comply with the European regulations which prohibit testing finished cosmetic products and cosmetic ingredients on animals.


We guarantee your satisfaction with all Skin Fitness merchandise.

    • Our products are to be trusted. We will gladly accept returns of products that do not meet your expectations. Simply return your merchandise in its original condition with the receipt or original invoice to the address below within 7 days from the delivery for a merchandise exchange, credit, or a full refund of the purchase price (minus shipping and handling charges). Shipping costs are not refundable.

 

  • If you receive a damaged or defective item, we will promptly send you a replacement or issue you a full refund after you have returned the damaged or defective product. You will not be charged any additional shipping or handling fees for replacement of such damaged or defective shipments. Please return your merchandise in its original condition within 30 days of delivery, with a copy of the sales invoice to the following address:

LOFT SAM 5
Return & Exchange Department
Avenue Des Citronniers
MC 98000
Monaco

Should you need any assistance with your purchase, our customer service staff will be pleased to assist you, please contact us by email at: info@perrisswisslaboratory.com or by phone on +377 92.16.03.55. We can be reached Monday-Friday 8:30am to 12:30pm and 2pm to 5pm.

Skin Fitness offers free delivery for all orders as part of our client service policy. We collaborate solely with DHL to guarantee the highest service and reliability. 
We strongly recommend that you use a business address whenever possible for all your orders as all shipping require a signature. You will receive an email confirmation with the tracking number and the link for following your order status. In case of damaged package delivery, please contact our  customer services.

IMPORTANT INFORMATION

  • All orders require a signature upon receipt.
  • We are not able to redirect orders once it has been shipped.
  • Do not forget to check the content of the package delivered before providing your signature.
  • All orders confirmed and paid before 11am are shipped during the same day. A confirmation by email will be sent as soon as your order is shipped.

ORDER PREPARATION

The content of each order is checked before shipment. A particular attention is dedicated to prepare your order.

INQUIRY RELATED TO SHIPMENT

We pay a specific attention while preparing your order and package. However, if a product has been damaged during transportation, please email our customer services directly.