At Skin Fitness, we’re dedicated to creating luxurious products that meet the highest standards. We’re passionate about skincare that delivers real results, and we’re committed to developing products our customers love and trust. If you have any questions for the Skin Fitness team or would like more information, please contact us - we’re ready to help.
Skin Fitness products are produced in Micro-Sphere S.A. Switzerland, a pharmaceutical laboratory founded in 1998 with over 15 years of experience in the development of cosmetics. Since 2008, Micro-Sphere has belonged to the Perris Group. Find out more about the Perris Group.
We’ve included comprehensive information about our products on each listing on our website. However, if you can’t find the information you need please email us and we’ll be happy to give you more details about specific products.
Membership to Skin Fitness is free: simply register here.
Absolutely. Please email us with your thoughts and ideas and we will be sure to pass your feedback on to our product development team.
Samples are offered with every purchase. Regrettably, samples are not available for general distribution. If you’d like to “try before you buy” or organize a face-to-face consultation with an expert beauty adviser, you can visit your nearest Skin Fitness beauty center who will also provide you with a sample of the product best-suited to your skin type.
Contact us to find out more about authorised distributors in your area.
Skin Fitness believes that it is important to try before you buy, however we also strongly believe that you should receive the correct samples for your skin type or concern. With any order at skinfitness.com you have an option to receive 2 samples of your choice at checkout.
If you would like product recommendations for your skin type, please email us and a consultant will be happy to chat to you. We can also find stores local to you that distribute Skin Fitness products.
We welcome your feedback and would love to hear from you. Please email us.
You can change your email preferences by clicking the link at the bottom of your Skin Fitness emails.
Yes, you will need to create a Skin Fitness account to place an order.
EU regulations contain some restrictions on which countries our merchants are able to ship products to. In the event that we are not able to process your order, we will explain the reasons why, and will work with you to determine a suitable solution. This may include using a different credit card or a second shipping address, with an adult 18 or older available to sign for the shipment.
All sales are final. If you need to change your address or any other information, please contact our Customer Service team as soon as possible.
Unfortunately phone ordering is currently not available. If you are unable to order online, please contact us and in exceptional circumstances we will do our best to help.
We don’t store your credit card details. Data can only be amended during the transition.
Unfortunately orders cannot be cancelled and all sales are final. If you have concerns about your order, please send an email to our Customer Services team who will assist you.
Please note that it may take up to 72 hours for a refund to clear into your account. Refunds requested 15 days following a purchase date may not be possible.
Skin Fitness does not offer insurance on shipments at this time. We take extra care to ensure our products arrive safely, but if you receive a broken bottle or otherwise damaged order, please contact our Customer Services team. Please take a photo of any broken or damaged products as this may be required for us to file a claim with the carrier.
You may request changes to your shipping address up to one day following your purchase by emailing us. After one day, it may not be possible to process a change, as we are committed to shipping products as quickly as possible to ensure speedy delivery.
Unfortunately we cannot ship to P.O. boxes at this time.
Yes, and we encourage you to do so by clicking on the link in the email you will receive when you place your order.
Skin Fitness does not conduct tests for cosmetic products on animals corresponding legal requirements. The methodologies used for the tests comply with the European regulations which prohibit testing finished cosmetic products and cosmetic ingredients on animals.
LOFT SAM 5
Return & Exchange Department
Avenue Des Citronniers
Should you need any assistance with your purchase, our customer service staff will be pleased to assist you, please contact us by email at: firstname.lastname@example.org or by phone on +377 92.16.03.55. We can be reached Monday-Friday 8:30am to 12:30pm and 2pm to 5pm.
Skin Fitness offers free delivery for all orders as part of our client service policy. We collaborate solely with DHL to guarantee the highest service and reliability. We strongly recommend that you use a business address whenever possible for all your orders as all shipping require a signature. You will receive an email confirmation with the tracking number and the link for following your order status. In case of damaged package delivery, please contact our customer services.
The content of each order is checked before shipment. A particular attention is dedicated to prepare your order.
We pay a specific attention while preparing your order and package. However, if a product has been damaged during transportation, please email our customer services directly.